We are here to help.  If you have been affected by COVID-19 or a natural disaster, access your Account Manager. Like most of you, many of our associates are working from home. Our founder, Mike Dorian, championed customer satisfaction and personal service, making both of them top priorities for every team member at our dealership. Restrictions apply. Business Office. Your next payment will be applied first to any earned and unpaid interest and then to other amounts you owe. Are reviews modified or monitored before being published? Does Ford Credit provide any assistance in the event of a natural disaster? Mailing Address. Explore Your Options at Lease-End It’s The Start of Everything Easy! Here at Ford Credit, we’re here for you during these difficult times. Customer service has been a major focus of ours since the beginning, and that hasn't changed. Vehicle financing can be the ultimate reward whether you're considering a new or Certified Pre-Owned Ford vehicle. You can call Ford at (888) 781-7319 toll free number, write an email, fill out a contact form on their website www.ford.com, or write a letter to Ford Motor CompanyCustomer Relationship Cen, P.O. require further assistance, please contact us directly. Ford Promise Customer Service & Technical Support. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. 987418. Red Carpet Lease. Buy or Lease a new Ford; Purchase your Lease Vehicle at a predetermined price; Return your Lease Vehicle (after satisfying any lease-end obligations, such as mileage and wear and use charges) Finance a Vehicle - Make it yours. ford.com/promise. A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. Terms. Â, Can I request to waive the late charge? You can find answers to all your Ford Credit questions here. Maximum coverage is $15,000 per vehicle. 1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT. For the hearing impaired: Please contact the Telecommunications relay service by dialing 711. Toll free: (866) 792-7669. * Ford Lease is provided by ALD Automotive Ltd, trading as Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB. CommerciaLease (TRAC) - A representative will be contacting you if … ALD Automotive Ltd is registered in England no. You can call Ford Credit at (800) 462-2614 toll free number, fill out a contact form on their website www.fordcredit.com, or write a letter to Ford Motor Credit Company, 1 American Road, Dearborn, Michigan, 48126, United States. You can also contact Ford Credit by e-mail, post or telephone. Finance subject to status. *Ford Personal Contract Hire is provided by ALD Automotive Ltd, trading as Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB. This is an unprecedented situation, and we're doing everything we can for those impacted. Do I still pay interest on a payment extension? Thank you for your patience! If your vehicle is in need of any repairs, your Ford Dealer has expert techs and quality service along with Original Equipment Manufacturer (OEM) parts to … Red Carpet Lease – If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740 to discuss your account options. Now you can view exclusive price savings on our Build & Price shopping tool. If you do not receive a response within this time please call us on 03700 011 181. Additional fees and restrictions may apply. Speaking of new Ford models, you have your pick of our showroom. Learn about all the benefits of Ford® Roadside Assistance! ALD Automotive Ltd and FCE Bank plc are authorised and regulated by the Financial Conduct Authority. Email us. What options do I have? 1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT. For the hearing impaired: Please contact the Telecommunications relay service by dialing 711. Restrictions apply. If you’ve been affected by COVID-19 and are leasing or financing through Ford Credit, we’re here to help. I have automatic payments. Shop Remotely Learn more & download app here. What options do I have? We are at the end of our term. See dealer for complete program details or visit www. Fax: (513) 381-1091. Get started here. I am at the end of my lease and don’t want to or am unable to return my vehicle yet. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need. How can I request a payment extension/due date change? What if I get an extension but have automatic payments? Email: support@swapalease.com. How do I retrieve or change my Username or Password? Call us. Saturday, 7 a.m. to 5 p.m. CT. Use this secure email form for Ford Credit customer service. No. Â. What if I get an extension but have automatic payments? Our business has been hurt by COVID-19. At lease-end, you have three great options to choose from, and Ford Credit is ready to help make the experience easy and convienent for you. Can I have a late charge waived? Finance subject to status. How do I dispute information reported by Ford Credit to a credit bureau? 03700 011 181. New York City Residents please ask your representatives for language assistance … Our business has been hurt by COVID-19. This page is for individual Ford Credit Customers. Do I still pay interest on a payment extension? Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. An extension must be processed at least two days before a scheduled payment to avoid having the payment pulled. You can also learn about delivery options available. You can contact us with details of your complaint by letter, e-mail, or telephone. New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist. *FordPass App, compatible with select smartphone platforms, is available via a download. Are reviews modified or monitored before being published? How can we get help with our vehicle payments? You can use this information when you communicate with your dealer. It’s convenient and secure. Payment. 11224 Cornell Park Drive. We aim to respond to all enquiries within 2 working days (Mon - Fri). 1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT. For the hearing impaired: Please contact the Telecommunications relay service by dialing 711. For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711. Where can I mail my Ford Credit payment/payoff? Please be aware that you can make changes to your account and obtain a settlement quote via Ford Credit Account Manager. Variety of Terms. How do we handle that in the pandemic? For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711. For cars and vans over 12 months old, the Ford Protect Service Assure Monthly Payment plan lets you spread the cost of servicing your Ford for peace of mind motoring. Phone. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks, ‣No Personal Identifying information (e.g., customer phone number or email), ‣No Competitor references (e.g., another brand or dealership), ‣Dangerous behavior (e.g. Customer support 1-800-521-4140 Box 6248, P.O. How are ratings and reviews collected? Answering your questions about Ford Credit. If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740. Business Customers We are at the end of our term. So long as the extension is processed at least two days before your automatic payment withdrawal date, Ford Credit will not process a payment for the monthly payment that you are extending.  Ford Credit will then resume automatic payments with your next payment due – there is no need to take any action.  Note that your next automatic payment will include any invoiced amount, so if there is an extension fee assessed, your next automatic payment will include such fee. A payment extension is a service provided to our customers to assist them in resolving a temporary financial burden. Landline and mobile phone calls to numbers beginning "03", cost the same as a call to a standard "01" or "02" landline number. Ford Credit has long helped customers impacted by local and federal disasters. See your Ford or Lincoln Dealer for complete details and qualifications. Excluded in NY.  Excludes Seasonal Retail Payment Plan.  Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Under a lease extension, you can reduce the amount due for the current month(s) being extended, and get to keep the vehicle longer (based on the number of months extended). *Available on Used and CPO vehicles, financed for personal use through FordCredit at participating Ford dealers from 10/1/2020-1/4/2021. Cincinnati, Ohio 45242. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. Ford personnel and/or dealership personnel cannot modify or remove reviews. Like many of you, I’m working from home during these uncertain times. We are at the end of our term. threatening to harm employees or others), ‣Lack of adequate text (e.g., symbols, emoji’s and random letters), Reviews on the product and not the customer’s Sales or Service experience. Am I eligible for a payment extension? Ford Contract Hire and Ford Finance Lease. New. At Wayne Akers Ford, Customer Satisfaction is #1. Please contact Customer Service if you have a question concerning a late charge. Payment extensions allow you to defer a payment until a later date. Please visit Account Manager to determine if your account is eligible. Davidson Ford of Clay - Home to All Your Ford Needs. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. If you are unable to complete an extension online or the requested terms do not meet your needs, please contact Customer Service. We appreciate your patience in these difficult times due to hold times being longer than normal or we may need to transfer to ensure you get the proper help you deserve. Find out more Top I am at the end of my lease and don’t want to or am unable to return my vehicle yet. If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist. 1-800-727-7000 Providing incredible service comes easy when you offer top-quality Ford vehicles. At Ford Credit, we know these are uncertain times. That’s why if you experience financial hardship following the loss of employment after financing an eligible vehicle through Ford Credit, you can return it within one year of date of purchase. Guarantees and indemnities may be required. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca. How do we handle that in the pandemic? Restrictions apply. For queries relating to Ford Lease: Ford Lease ALD Automotive Limited Oakwood Drive Emersons Green Bristol BS16 7LB Customer Services: 0344 600 1405. If you do not have that information, please contact our CLOC team at the email or phone number listed on the information document mailed to you. Three options ranging from 16,000 to 25,000 kilometres per year. Accounts may be eligible to request and process an extension online. Type in a search criteria to get relevant frequently asked questions. Ford personnel and/or dealership personnel cannot modify or remove reviews. At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. 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