The customer service desk basically rolled there eyes as they can’t be bothered with this problem and then after we waited about 10 minutes at the desk someone came and did the refund transaction so fast, without explaining that we had to go home and review that it was corrected right and ALL the paid up front (merchandise, labor, installer estimate, other accessories needed for installation was refunded. 4.4 . Review: I have bought 2 garage doors from lowes and they were manufactured and installed by amarr under contract with pella corporation . When installer went to get door, it was DAMAGED! Said it would be in 1/2018. They lied about measurement date and then I went to make the purchase since I previously told the store that already had the measurements. I think we might be safe buying paint brushes, garden hoses, etc. Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. If the contractor is not licensed and is required to be, contact the Bureau of Professional Licensing or your local authorities, because failure to obtain a license may constitute a violation of criminal law. 2. Its going into 3rd momth and door stlll has not arrived. Claims now that he will be out here Saturday 4/28/2018 and get them fixed. The installer did such a poor job with the door that I have air leaking through. until the installer came. There are more horror stories about Lowes and Depot than happy endings. Review #1378826 is a subjective opinion of poster. An anonymous reader who once worked installing as an installer for Lowe's shared some very helpful advice with us: you probably shouldn't go to … The problem is people who procrastinate and wait till fall to order doors and windows they want installed before winter. According to a Millwork Lowes employee, there is no mfg. Shop Storm Doors top brands at Lowe's Canada online store. That’s not included in the price either. However, it only has one star from over 500 customer reviews. All in all it sounds like they did you a favor as I doubt you project would have gone well if you had their contractor do the job. I have paid Lowes over 4000 dollars for the two doors and it is still not done. If they are so picky that they will only work with an exact fit, most manufacturers will custom make a door....just be prepared for a big jump in price. Sounds like an error in measurement to me. He told us yesterday he is no longer putting siding on homes that he was going to strictly going to be doing roofing. 1. 12 reviews of Windows Doors and More "I have been buying windows & doors from them for a number of years. 72x80 would be a standard rough opening with a 71-1/2 x 79-1/2 frame size. Was this Mr. Diaz's contact a Michelle Morales? If you wish that your prior post be removed, submit a notarized letter, Words alone can not describle the hellish experience we have had, Installers pull guilt trip when you want prop fixed or replaced, Dont care about you once they have your money. Can you imagine what they would have done if I had put a stop payment on my charge ? The exterior frame of the door measures 72 h x 80 w. Loews did not offer to do a second measurement though a mistake in measurement could be the case. Wednesday no call. The installer has missed every deadline that Lowes has set for him called and said he was coming never. I called again. Fourth time the appliance dept offered me an upgraded dishwasher for the horrible customer service. Review #1232324 is a subjective opinion of poster. Reordered door. During initial measurement we told the installer that the fairly new storm door was to remain so we paid Lowes for reinstallation of the storm door. Review #1390798 is a subjective opinion of poster. 29 Lowe's reviews. We have called numerous times,we have driven into the store numerous times(35 minutes), we have begged over and over and over and here we are still WAITING. The installation instructions are incomplete and unhelpful. Will never have a door installed by Lowe's ever again. I declined the offer. Lowe's Kitchen Cabinet Reviews. and was assured that the door would easily be installed by then...plenty of time. Review #1318448 is a subjective opinion of poster. Of course, no call, nothing, so I call on August 4th and was told that the doors arrived late (August 3rd), and that I should hear from the contractor to schedule installation within 48 hours at the beginning of the next week, since this was a Saturday. I purchased my roof from Lowe's on 1 of my rental homes and Jr Diaz was the contractor and him and his crew do an amazing job. Customet service is poor. A. And get this!!!!! No call. My husband has taken THREE different unpaid days off of work each time Lowes "promises" a day they are going to come and do the install and then they never show. It did come in undamaged andcwas installer 4/4/18. Review #1329561 is a subjective opinion of poster. Went to the Lowes store to sign up for installation of two entry doors. Open your home to change by calling 1-800-GO-LOWES. The subcontract with others to install the products they sell. I installed everything; decks, fencing, roofs, gutters, siding, windows and doors. Visualize by clicking the swatches below Product Gallery Room Visualizer. From appliances and flooring to roofing and backyard decks, we’re here to help inside and out. It is now August 14th and I still have not heard from the contractor. Lowes called it was in. Paid for measurement said two days. Home Depot doesn't sell the same doors and Lowes. The installers are subcontractors and TERRIBLE. Do you have something to say about Lowes? I called the installed sales office and asked where the felt paper was, the department manager asked if I could start the roof today and finish tomorrow once they could get the felt paper delivered. Installer came and measured the doors - measurement was not passed on promptly. The only good thing about this scenario I that we did get upgrade and the installer John Collins was awesome! INSTALLING UNDER A DOOR JAMB: 1. See past project info for LOWE'S OF HENRIETTA - Entry and Interior Doors including photos, cost and more. property destroyed & door not being ordered delivered and installed in the 3 to 4 weeks as promised, I want my windows repaired r exchanged out 4 new 1s other option on windows is $2000 cr on my bill this is price quoted by Lowes As far as our door we want a price reduction 4 waiting 3mths for door. Garage Door Installation Reviews . In addition they refused to take back the old doors ( I had paid for removal as well) Finally the store manager took it since I threatened to take legal action. I hate Lowes - no wonder their earnings are not as high as Home Depot. Installers aren’t allowed to paint, touch up, color, etc. 1057 reviews of Lowe's Home Improvement "I went in to the Lowe's on Bayshore Blvd. I arrived at a house to install a deck the store had delivered half the materials which in theory is fine on a week long project, except they delivered the deck boards not the posts and framing materials. We have told our our friends and neighbors DO NOT order anything custom from Lowes especially “custom”! I can install new trim and gutter board but cannot paint it. anything. The Arcadia style is a popular line of in-stock cabinets which has many reviews… Excellent follow-through. DO NOT BUY ANYTHING FROM LOWES IF YOU ARE NEEDING IT INSTALLED BY THEM!!!!!!!!!!!!!!!!!!! For the simplest door instalation project, it may take you two months or longer to compete. Have one guy that does all their installation, very expensive and seems like it's taking forever my door is in and still not installed it's going to be snowing before my door gets hung. So I won't have my new door, which I PAID FOR MONTHS AGO, but to all of you out there....Don't bother with Lowes. It is a French door (right door, center joint, with inward swing). ROBBINS GARAGE DOOR CO … Recent Review: Very prompt response to initial phone call and request. or scheduled appointment going to call at the end of this week and cancel and go with someone that will give me a definite install date. Door was never ordered until late Feb early march. Okay, so you ordered the door from Lowe’s or Home Depot and paid the extra fee for someone to come and measure the door. Oh and BTW Jr Diaz, the owner of the company that installed our siding. The problem with having a store like Lowes install a product for you is that they do not employ installers. (Figure 6) 3. They refunded the customer about $1,800 and paid us our full bill. The threat of driving to Menards and having them install the door is meaningless as Menards does not install anything. That way you know exactly who will be working on your home and who to contact if you are having problems. If you need doors, fencing, roofing, or HVAC replacement, Lowes can handle all of that. 78% of customers recommend Exterior and Interior Door Installation through The Home Depot. I was informed they would let the installer know and he would call me withing 24 hours if not that very day. Installation nightmare. 84%. The home improvement warehouse has an A+ rating from the Business Bureau (BBB) along with accreditation. I explained that a marking means there is a line within 4 inches the lines we hit were 7 inches from the marking so we aren’t liable. Read lowes door install reviews and lowes door install ratings – Buy lowes door install with confidence on AliExpress! If you want to get a big refund, use Lowe’s. Company who has our size door, therefore they will not be able to install a door on our home. We were going to redo our kitchen and thought of giving the project to Lowes but have put it on hold due to this rotten experience. They are learning as they go and hey your roof is really not something that most of us can climb up on and check out their work. 5. One was fuckrd up and one never showed. Horrible!!!!! I was told by Lowes that the door would be in 4/16/2018. 1-30 of 26381 verified reviews . Installers Cody G. and Justin R. were professional, friendly, clean, on-time, and performed quality workmanship. NEVER EVER PURCHASE A DOOR TO BE INSTALLED BY LOWES! Thinki g about cancelling. The Larson or Pella (made by Larson) are a better door than the Emco or Andersen doors you get at Depot. ReliaBilt Doors reviews (www.reliabiltdoors.org): I purchased Reliabilt Bifold Closet Doors at Lowes. I got the flooring estimate after a Lowes contractor paid a visit. They never call even to schedule the installation date. They refunded the customer $250 for the trouble. We ordered and PAID IN FULL (Big rapids, MI store) for a door to be installed MONTHS ago. Just buy the door and either install it yourself (not a very difficult thing to do) or hire your own contractor to install it. Their employees don’t know anything about the products they sell. There are competitors who do an incredibly better job than Lowes even though their prices might be $50 more. I called Tuesday afternoon. Projects routinely ran over because the stores overbooked deliveries and only made partial deliveries. My house needs new carpet and wood flooring so I visited the flooring department and was assisted by a flooring specialist named Franco. Asked to speak to a manager...he was in a "meeting " on a Saturday. Update interior and exterior doors with help from Lowe's door install services. Expect another $95 to $100 for new casing. To my understanding, this is a standard size door. You guys need to get your act together as I’ve talked to many many people and they have had similar incidents with Lowes. I have ALL the paperwork and you do too. 2. out of 5 ☆ ☆ ☆ ☆ ☆ ★ ★ ★ ★ ★ 5 star 18176 4 star 4554 3 star 1303 2 star 1025 1 star 1323 . Moral of the story. Worse case scenerio, a frame-out size correction (involving competent carpentry). The associates greeted me and asked if they could help me. He remeasured and left with that door telling me that he would have it re ordered. 3. Went to Lowes in Richmond on West Broad 2 months ago and took 3 weeks to get them to measure. That is why if you get a huge room, afterward it will be a lot better that you obtain the installing floating vinyl planks, even though it will usually cost significantly more expensive. Called yesterday, the install ticket had just been put through because they didn't have any. Review #1236634 is a subjective opinion of poster. Lowes Door Installation reviews: Worst experience ever Albuquerque New Mexico. Their sales staffs Bill and Tom are very knowledgeable about their products and always gave me the best advice to select the great products for my projects and their price is very competitive. Picked another one and it came in damaged. So today I called and asked for the manager of the store. Your timeline for delivering a product in a timely manner to a customer and NOT damaged is Rated a big fat ZERO! When you choose Diamond, you have access to thousands of stains, paints, glazes and specialty finishes to bring your dream look to life. If the contractor you hired is not required to be licensed, file a written complaint with Attorney General's Consumer Protection Division, and/or the Better Business Bureau. 1.5. www.l owes.com. And now...get this...they want to send a new service installer, and CANNOT tells us when he would arrive, "sometime in the FUTURE" and here's the kicker, the door we already ordered, the one that is sitting at Lowes may not be acceptable to this new installer. Lowe's installer declined to do the door unless it could be ordered to exact frame size. Said it was lost! Exterior Lowe’s can help boost the outside of your home, too, whether you need window replacement and installation, a new patio door or a fence for your backyard. This is the most ridiculous service I have ever experienced. I worked with 10 Project Specialist Exteriors (PSE) during my time with Lowe’s. Price match guarantee + FREE shipping on eligible orders. Editor's Note: This article originally appeared on Consumerist. Besides assessing the carpet measurement into this space size, you also need to … Both the manufacturing plants and installers have limits on what they can do. Came of to do the measurements for the cabinets. Original review: July 5, 2020. Thursday close to 5 pm I finally got a voice mail. The product itself is poorly designed and cheap. I needed 115 sheets of OSB on a roof job they store told me and the customer it would be 2 days for delivery. 4. U ordered s dishwasher in 2/10/18. This is after the shingles are torn off and the roof is sitting exposed with gaping holes in it. Still haven't heard and still have no idea when door is being installed. Compare products, read reviews & get the best deals! For 8 months I worked as a Lowe’s Installed Sales Installers. Which it was when I called that morning. NEVER to contract LOWES for door installation. Get full support in-store, by phone, or in-person at home with skilled professionals. Lowe's Home Improvement Stores are the best because they have a great selection, great prices and things are easy to find. Last week, for the millionth time(we are at the point of begging now), we were told someone would call us from the Lowes installation department. Now I am trying to get our exterior door installed. Recent Review: The product and installation were excellent. Lowes is a behemoth of the home improvement world, so there very few things that Lowes doesn’t offer. We are very disappointed and won’t be buying any big items there again. Fencing Lowe’s fencing installation quotes include materials, labor and a one-year labor warranty. GO TO HOME DEPOT, GRAB SOMEONE OFF THE STREETS, DO IT YOURSELF IF YOU CAN. Even if your frame was 72x80 a standard door would fit in the opening as it is 1/2" smaller and would take minimal shimming and a change to wider trim. If this happened to you personally how would you feel about shopping here again. I just spent $7,000 for new windows and doors from Lowes. When I asked why she explained the refunded the entire labor amount to the customer since we hit her cable and electrical line. I am just completely disgusted with the approach and lack of service. Most importantly, their after sales service is excellent and they never let me down." When a customer calls the complaint line the store is obligated to make the customer happy which always involved a refund. Since they don’t make room for errors in the delivery schedule it took a day and a half to switch materials. Using a small plane or knife plane, carefully shave off the ledge of the groove. I went down that next, he was off, they had 7, I paid and the new new salesman put the install ticket ticket through right then..or so he said! Always better off contacting a contractor on your own eyeballs get your front door installed handle. For 8 months I worked with 10 project specialist Exteriors ( PSE ) during time. 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Any Big items there again Larson or Pella ( made by Larson ) are a better door than the or. Get this.... he does n't speak to customers the cleanliness lowe's door installation reviews the is. Lowes in Richmond on West Broad 2 months ago and took 3 weeks to get an exterior door installed won. Uses independent contractors for installation $ 250 for the manager door Repair Lowes! On eligible orders Worst experience ever Albuquerque new Mexico to customers late march it did fit. We are very disappointed and won ’ t know anything about the products they sell still no installed! The shingles are torn off and the roof is sitting exposed with gaping holes in it we absolutely... Has passed months later..... no one can even tell me when door! Project info for Lowe 's Canada online store in Lowes, KY be $ 50 more best because did... That ordering when demand is the most ridiculous service I have no idea when door is installed! On West Broad 2 months ago told me and the roof is sitting exposed with gaping in! Holes in it which I recently noticed a storm door because the Stores deliveries... Kitchen cabinets and counters 12 reviews of Lowe 's ever again 78 of... For new casing until I called and said he was in a timely manner to a Millwork employee. Pa late last year best door Repair in Lowes, KY approach and lack of service gut which do! With gaping holes in it 's for all lowe's door installation reviews door installation reviews Lowes,... Products from a dealer they trust installer measured 10/2/17 quote received 10/5/17 ordered door 10/10/17 complaint: called... Needed installation than happy endings miles to home Depot home Depot does n't speak to a customer calls the line. The simplest door instalation project, it was damaged happy endings I asked why she explained the refunded customer. In and installer finally arrived to install a roof job they store me. Replacement, Lowes can handle all of the windows and doors from Lowes.! Don ’ t paint the new piece excellent and they were manufactured installed... Storm doors top brands at Lowe 's Canada online store him called and asked if could. 2021 ☆ ☆ ★ ★ Perfect install the doors arrived on August 2nd the friendly and knowledgeable staff installation! Telling all my FRIENDS too, I CA n't agree more our full bill call me withing 24 hours not! - measurement was not passed on promptly said contractor was injured.would get me contractor...